In-person only at China Mobile/Unicom/Telecom hall. Bring: original passport + valid visa/residence permit + temporary residence registration (police station). Select number/package/get card on-site (facial verification). Choose data+call plan. Short-term: airport prepaid; avoid unofficial cards.

Use Huolala app (most popular, with quotes, ratings, insurance) or search “搬家” on Alipay/WeChat for certified platforms. Book 1-7 days ahead, get quote (on-site/online), confirm price/insurance, supervise on day. Foreigners: prefer English/foreign-card support; watch for stair fees etc.

Per Civil Code: Non-human damage (aging, defects) is landlord’s responsibility/cost; tenant misuse (forgotten tap, improper use) is tenant’s. Upon discovery: photo evidence, notify landlord/property in writing promptly. If delayed, repair yourself and keep invoices to reclaim. Specify repair terms in lease.

Contact your agent, landlord, or apartment manager immediately—they often have spares or trusted locksmiths. Avoid street ads (risk of overcharging, damage, or theft). Legitimate services cost 100-300 RMB with invoice. Make a spare key afterward.

Online preferred: Apartment WeChat/app or Alipay/WeChat “生活缴费” with account number (WeChat/Alipay; foreign cards may need binding). Offline: property desk cash/scan. Keep 50-100 RMB buffer to avoid cutoff; older places use prepaid cards. Check balance regularly; estimate usage (electricity 0.5-0.8 RMB/kWh, water 3-6 RMB/ton).

Yes, it is very important. According to Chinese law, foreigners must register their accommodation at the local police station within 24 hours of moving into a new residence, bringing their passport and lease contract.

Yes, but you must obtain a Chinese driver's license first. The International Driving Permit (IDP) is not valid on its own in China. You can apply to convert your home country's license to a temporary one or take a test for a permanent license.

You can check the merchant details on the store's homepage in the delivery app. For food safety, we suggest prioritizing restaurants that have a verified "Physical Store" badge, are located nearby, and have high customer ratings.

It is recommended to bring your passport and purchase from an authorized brand store. After purchasing, you must apply for a license plate immediately at the store or the Vehicle Management Office. It is illegal to ride without a license plate.

Express packages are usually delivered to your door. If not, they are often placed in designated locations like Cainiao Stations or Hive Boxes (smart lockers) within the community. Please pick them up using the pickup code received via SMS or the app.

You can go to the security booth or property center and ask the security guard to open the door after verifying your resident identity. Alternatively, contact family members or roommates living with you to open the door remotely or come down to let you in.

For fire safety reasons, it is strictly forbidden to charge e-bikes in corridors, lobbies, or to take batteries home for charging. Please be sure to park and charge your vehicle in the designated e-bike charging areas or smart sheds within the community.

Most communities support temporary parking or monthly rentals. Please verify the specific rates (hourly or monthly) and application procedures directly with the property management center or apartment reception.

Usually, the battery compartment is at the bottom of the gas meter. Open the cover and insert 4 new AA batteries according to the polarity. After closing, long-press the function/reset button on the meter for a few seconds until the screen lights up to restore gas supply.

Charges are usually based on service hours. The current market rate in Hangzhou is about 50-60 RMB/hour for daily cleaning and 70-80 RMB/hour for deep cleaning. Rates may rise significantly during holidays like Chinese New Year. Booking in advance is recommended.

According to China's Road Traffic Safety Law: You must be at least 12 years old to ride a bicycle on the road, and at least 16 years old to ride an electric bicycle (e-bike).

In downtown Hangzhou, dog walking is only allowed from 19:00 to 07:00 the next day. You must keep your dog on a leash (muzzles required for large dogs) and clean up waste immediately. (Note: This applies to Hangzhou main districts; other cities may have different regulations).

Regular operating hours: First train approx. 06:00, last train approx. 22:30 to 23:10. Some lines extend service on weekends and holidays. Please check map apps or the official local subway app for precise schedules. (Note: Data based on Hangzhou Metro; times vary by city).

Please dispose of waste according to the community classification standards. In Hangzhou, it is usually divided into four categories: Perishable Waste (Green bin), Recyclables (Blue bin), Hazardous Waste (Red bin), and Other Waste (Gray bin). Please dispose of trash in the designated bins during specified hours.

You should contact your real estate agent, landlord, or property butler immediately. Usually, if the damage is not caused by misuse, the landlord is responsible for arranging professional repair services and covering the costs.