Starting your rental journey with us is easy:
- Browse our properties online or contact us directly
- Schedule viewings for properties you're interested in
- Submit your application with required documents
- Sign the lease agreement once approved
- Pay the deposit and first month's rent
- Receive keys and move in
Our agents will guide you through every step of the process.
Required documents typically include:
- Valid passport with current visa
- Employment contract or proof of income
- Company registration letter (for work visa holders)
- Previous landlord reference (if applicable)
- Emergency contact information
Additional documents may be required depending on the property and landlord requirements.
The rental process typically takes 3-7 days from viewing to move-in, depending on:
- Document preparation and verification
- Landlord approval process
- Lease negotiation and signing
- Payment processing
We can expedite the process for urgent cases. Contact us for rush services.
Standard payment terms in Hangzhou include:
- Deposit: Usually 1-2 months' rent
- Payment schedule: Quarterly (3 months) or monthly
- Agency fee: One month's rent (one-time payment)
- Utilities: Paid separately by tenant
Payment terms may be negotiable depending on the property and landlord.
We accept the following payment methods:
- Bank transfer (domestic and international)
- WeChat Pay
- Alipay
- Cash (for small amounts)
- Credit card (Visa, Mastercard)
For international transfers, please allow 3-5 business days for processing.
Yes! We offer comprehensive relocation services including:
- Airport pickup and city orientation tours
- Assistance with utilities setup and registration
- School search and enrollment support
- Local bank account opening assistance
- Transportation card and mobile phone setup
- Introduction to local services and amenities
Contact us for customized relocation packages.
We provide ongoing support for maintenance issues:
- 24/7 emergency contact line
- Coordination with landlords and repair services
- English-speaking support throughout the process
- Regular property inspections
Simply contact your assigned agent, and we'll handle the rest.
Early lease termination depends on your contract terms:
- Most leases require 30-60 days notice
- You may forfeit part or all of your deposit
- Some contracts include early termination clauses
- We can help negotiate with landlords in special circumstances
Always review your lease agreement or consult with us before making decisions.
Yes, all foreigners in China must register their residence within 24 hours of moving in:
- This is a legal requirement for all foreign residents
- We can accompany you to the police station
- Required documents: passport, visa, lease agreement
- You'll receive a registration form for visa purposes
We'll guide you through this process to ensure compliance.
Was this helpful?
Still Have Questions?
Our team is here to help. Contact us for personalized assistance.
