Last Updated: October 8, 2025
1. Introduction
Welcome to Hangzhou Homes (operated by Hangzhou Homes Real Estate Information Consulting Co., Ltd.). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Important: By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Identification Information: Passport number, visa information, nationality
- Employment Information: Company name, position, employment contract details
- Financial Information: Payment information, bank account details (when necessary for transactions)
- Preference Information: Property preferences, budget, desired locations
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Operating system and platform
2.3 Information from Third Parties
We may receive information from:
- Property owners and landlords
- Employers (with your consent)
- Credit reference agencies (where applicable)
- Social media platforms (if you choose to connect)
3. How We Use Your Information
We use the information we collect to:
- Provide Services: Match you with suitable properties, facilitate viewings, process rental applications
- Communication: Respond to inquiries, send property updates, provide customer support
- Transactions: Process payments, manage lease agreements, handle deposits
- Legal Compliance: Verify identity, comply with legal obligations, prevent fraud
- Service Improvement: Analyze usage patterns, improve website functionality, develop new features
- Marketing: Send newsletters and promotional materials (with your consent)
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Limited access to authorized personnel only
- Secure Storage: Protected servers with regular security updates
- Regular Audits: Periodic security assessments and improvements
- Staff Training: Employee training on data protection practices
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
6.1 Access and Correction
You can request access to your personal information and request corrections or updates.
6.2 Data Deletion
You can request deletion of your personal information, subject to legal retention requirements.
6.3 Data Portability
You can request a copy of your data in a structured, commonly used format.
6.4 Marketing Communications
You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.
6.5 Cookie Preferences
You can manage cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending an email notification for significant changes
We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Company: Hangzhou Houmusi Real Estate Information Consulting Co., Ltd.
- Address: Room 1006, Tianyuan Building, 508 Wensan Road, Xihu District, Hangzhou
- Phone: 0571-86069360
- Email: Robert.hu@hangzhou-home.com
Questions About Privacy?
We're here to help. Contact us for any privacy-related inquiries.
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